jl10 Casino Privacy Policy

This Privacy Policy ("Policy") describes the data protection practices of jl10 Casino ("jl10," "we," "our," "us"), the operator of the online gaming platform at jl10.club. This Policy applies to all personal data collected from users ("you," "your," "the Player") who access or use the jl10 platform, including through the website, mobile browser interface, live chat, and any associated communications.

jl10 is committed to protecting the privacy and personal data of all players, in accordance with the Data Privacy Act of the Philippines (Republic Act No. 10173) and its implementing rules and regulations. As an online gaming platform serving Filipino players, jl10 takes its obligations as a personal information controller seriously.

This Policy should be read alongside jl10's Terms & Conditions, which are available at jl10.club/terms-conditions.

jl10 collects the following categories of personal data from players:

jl10 collects personal data through the following means:

• Direct registration: Information you provide when creating your jl10 account, updating your profile, or submitting KYC documents;
• Transactions: Data generated when you make a deposit, request a withdrawal, or claim a bonus;
• Platform usage: Automatically collected technical data when you visit jl10.club or interact with any feature of the platform;
• Support interactions: Information shared when you contact jl10 support via live chat, email, or messaging apps;
• Cookies and similar technologies: Data collected through cookies and analytics tools as described in Section 7 of this Policy;
• Third-party payment processors: Transaction confirmation data received from GCash, Maya, InstaPay, QR Ph, and banking partners when you make a deposit or withdrawal.

jl10 uses the personal data it collects for the following purposes:

• To create, verify, and manage your jl10 account;
• To process deposits and withdrawals in Philippine Peso via GCash, Maya, and other supported payment methods;
• To verify your identity and age in compliance with Philippine regulatory requirements (KYC);
• To deliver the games, promotions, and features of the jl10 platform to you;
• To provide customer support and respond to your enquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To comply with our legal obligations under Philippine law and PAGCOR-aligned compliance requirements;
• To send you service communications, including account notifications, security alerts, and important policy updates;
• To send you promotional communications where you have consented to receive them (you may opt out at any time);
• To analyse platform usage and improve the jl10 product and player experience;
• To enforce our Terms & Conditions and protect the rights of jl10 and its players.

jl10 processes personal data on the following legal grounds under the Data Privacy Act of the Philippines:

• Contractual necessity: Processing required to create and manage your jl10 account, process transactions, and deliver platform services;
• Legal obligation: Processing required to comply with Philippine law, including identity verification, anti-money laundering obligations, and regulatory reporting;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement that does not override your rights and interests;
• Consent: Processing for optional purposes such as marketing communications, where you have explicitly given consent. You may withdraw consent at any time.

jl10 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Personal data may be shared with third parties only in the following circumstances:

• Payment processors: GCash, Maya, InstaPay, BPI, BDO, Metrobank, GrabPay, and QR Ph receive the minimum data necessary to process your transactions;
• KYC and identity verification providers: Third-party verification services engaged to assist with document verification and age checks;
• Game software providers: Certified game providers may receive anonymised or pseudonymised session data necessary to operate their games on the jl10 platform;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine authorities where disclosure is required by law;
• Legal proceedings: Disclosure compelled by a court order, subpoena, or other lawful legal process;
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of jl10's assets, player data may be transferred as part of that transaction subject to equivalent privacy protections.

All third-party service providers that process personal data on behalf of jl10 are bound by data processing agreements requiring them to handle data in accordance with applicable Philippine privacy laws.

jl10 uses cookies and similar tracking technologies on jl10.club to enhance your experience, maintain your session, and analyse platform usage. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function — including session cookies that keep you logged in to your jl10 account during an active session;
• Functional cookies: Remember your preferences such as language settings and interface customisations;
• Analytics cookies: Collect anonymised data about how players use the jl10 platform to help us identify areas for improvement;
• Security cookies: Used for fraud detection and to protect the integrity of your jl10 account sessions.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use the jl10 platform. Continued use of jl10.club constitutes acceptance of our use of cookies as described in this section.

jl10 retains personal data for as long as your account is active and for a period thereafter as required by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by Philippine anti-money laundering regulations;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• KYC documents: Retained for the minimum period required by applicable Philippine law, which may be up to 10 years for AML compliance purposes;
• Support communications: Retained for a minimum of 2 years from the date of the last communication;
• Technical and usage data: Retained in identifiable form for up to 12 months, after which it may be retained in anonymised, aggregated form for analytical purposes.

When personal data is no longer required for the purposes for which it was collected and legal retention obligations have been satisfied, jl10 will securely delete or anonymise it.

jl10 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and jl10 servers;
• Password hashing using industry-standard one-way cryptographic algorithms — jl10 staff cannot view your password;
• Segregated storage of player funds separate from operational accounts;
• Access controls restricting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the jl10 platform;
• Two-factor authentication available for player accounts to provide an additional layer of login security.

While jl10 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jl10 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Under the Data Privacy Act of the Philippines, you have the following rights with respect to your personal data held by jl10:

• Right to be informed: The right to know what personal data jl10 holds about you and how it is used;
• Right of access: The right to obtain a copy of the personal data jl10 holds about you;
• Right to correction: The right to have inaccurate or incomplete personal data corrected or updated;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data for marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, machine-readable format;
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact jl10 at [email protected]. Requests will be acknowledged within 3 business days and processed within the timeframes required by Philippine law.

The jl10 platform is strictly for adults aged 21 years and above. jl10 does not knowingly collect personal data from individuals below the age of 21. If jl10 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be permanently closed without notice.

If you believe that jl10 has inadvertently collected personal data from a minor, please contact [email protected] immediately so that appropriate action can be taken.

The jl10 platform may contain references to third-party services such as GCash, Maya, and payment partners. jl10 is not responsible for the privacy practices of third-party services. When you interact with a third-party payment provider or service, their own privacy policy governs the handling of your data in connection with that interaction.

jl10 recommends that you review the privacy policies of any third-party services you use in connection with your jl10 account, including GCash and Maya.

jl10 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to the Policy, jl10 will notify registered players by email to their registered address and by displaying a prominent notice on jl10.club. The revised Policy will state the effective date at the top of the document.

Your continued use of the jl10 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact jl10 to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jl10, please contact our Data Privacy team:

If you are not satisfied with jl10's response to a privacy-related concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.